CAU – Customer Service Center

CAU – Customer Service Center

At Imagar, we help you to optimise your costs related to the customer service area. The service provided by our Customer Service Centre has a maximum level of optimization and customisation for our clients. We adapt to your SLA so that incidents taking place in your IT infrastructure do not affect the proper evolution of your business at any time.

CAU - Customer Service Center

We consider that technical quality and quick response times are crucial for our clients.

Control de Incidencias en CAU (Centro de Atención al Usuario)

Incident Management

  • Compliance with stringent service level agreements.
  • Support on all levels (microcomputing, server management, security…).
  • Administrated, procedure-structured management by means of tools adapted to client necessities.
Servicio Técnico Nacional en toda España

National Presence

  • National technical presence with more than 100 technicians at 30 service points (including Islands).
  • Integral solutions implemented in all of national territory.

Customization

  • Immediate adaptation to client’s business needs.
  • Highly trained technicians (MCSE, VCP VMWare, CCNA…).
  • Quick response times and commitment to take action.

HOSTING CLOUD

COMMUNICATIONS

INFRASTRUCTURES

SECURITY

SYSTEMS

AMAZON WEB SERVICES MANAGEMENT

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